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Refund Policy for Oxton Wellness Centre

At Oxton Wellness Centre, we strive to provide high-quality services to enhance your well-being and satisfaction. We understand that circumstances might change, and we want to ensure a fair refund process. Please review our refund policy outlined below:

  • Service-Specific Policies: Different services offered at our wellness centre may have varying refund policies due to the nature of the service. Please refer to the specific service’s description or inquire with our staff to understand the applicable refund policy.
  • Cancellation Period: If you decide to cancel a scheduled appointment or service, you must do so within 24 hours prior to the scheduled time to be eligible for a refund. Cancellations made after this period may not be eligible for a refund.
  • Refund Eligibility: Refunds are generally provided in the following situations:
    • Unforeseen Circumstances: If you are unable to attend a scheduled service due to unexpected circumstances, we may consider providing a refund on a case-by-case basis. Documentation might be required for verification.
    • Service Disruption: In the rare event that we are unable to provide the service as promised, you will be eligible for a full refund.
    • Non-Satisfaction: If you are not satisfied with the service you received, please contact us within 2 days of the service. We will assess your concern and may offer a partial or full refund at our discretion.
  • Refund Process: To initiate a refund request, please contact our Customer Support at . Provide the relevant details about your booking, the reason for the refund request, and any supporting documentation. We will review your request and respond within 5 business days.
  • Refund Method: Refunds will be processed using the same method of payment used for the original transaction. Please allow 7 business days for the refund to reflect in your account.
  • Non-Refundable Items: Some products or services offered at our wellness centre may be non-refundable. This information will be clearly communicated to you at the time of purchase.
  • Policy Changes: Our refund policy is subject to change without prior notice. Please refer to our website or contact us for the most up-to-date refund policy information.

Please keep in mind that this is a general template and should be customised to match your wellness centre specific offerings, terms, and legal requirements. Always seek legal advice to ensure your refund policy complies with relevant laws and regulations.

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